Frequently Asked Questions

What are your hours of operation?

Our representatives are on duty 24 hours seven days a week, and can respond promptly to your inquiries. Also, any time during these hours, you can submit your reservation through this site.

How is Expedient Towncar different from a Taxi service?

Expedient Towncar Inc. provides a luxury transportation service that allows our clients to travel from point to point, in style, safely, efficiently, and without being charged for time not used.
We charge a flat rate, from where you are picked up to where you are dropped off.
We are always private – we won’t double you up with strangers. You are not charged for extra passengers, nor are you charged for time spent in delayed traffic. Our cars are luxury, cleaner and nicer. Our chauffeurs are courteous and knowledgeable.
You can book a pick up at an airport in advance; there most taxi services in Seattle will not accept airport reservations in advance. They require you to call after your plane lands, and then it will take however long for the taxi to arrive.

What kind of services will Expedient Towncar provide?

We provide a luxury transportation service that allows our clients to travel from point to point, in style, safely, efficiently, and without being charged for time not used. A broad range of people use our service for business and just a personal needs: dinners, proms, meetings, corporate travel, short trips to and from their offices, to and from the Seattle airport (Sea-Tac Airport), football games, nights on the town, or simply to get around Seattle.
We have insured that our clients getting the best possible rate with the highest quality of vehicles and service possible.

What is your “Service Guarantee”?

After you have received your “Confirmation”, your car is guaranteed to be there, waiting for you on the scheduled time. Remember, your car is there on time or your trip is free!

Does Expedient Towncar provide service only in the Seattle region?

Although Expedient Towncar primarily provides service in the Greater Seattle area, we also provide services outside the region like for example Portland, OR and Vancouver, BC.

Do you accept international orders?

International orders can be placed.

What kind of vehicles do you have?

All of our vehicles are new models equipped with the latest features available on the market, fully insured, and comply with all city, county, and state regulations.
Expedient Towncar offers Luxury Sedans like Lincoln Town Car or Cadillac (maximum 4 people), Town Car stretch limousines (available in 6, 8, and 10 passenger sizes), and Luxury Vans (for all airport pickups, or sight seeing around Seattle, can accommodate up to 8 passengers plus their luggage).
Special requests can also be filled for items like a white Hummer Stretch or a Lincoln Navigator ultra stretch.

Who are your chauffeurs?

We hire only professional chauffeurs who are carefully selected and are certified, licensed, and insured for your safety and protection.

How do I find my chauffeur?

Soon after the reservation has been made, you will be provided with all necessary information. When your flight arrives to Seattle (SeaTac Airport), please claim your baggage first, and then call us at (206) 819-5775, or (877) 818-5776 and give the dispatcher your name and the door number you are at. The door number signs are located right above the exit doors. The baggage claim level exit door numbers are even. If you can’t locate your chauffeur, call us and we will locate him for you!
If you have a “Baggage Claim Meet”, one of our chauffeurs will greet you at the baggage claim area holding a sign with your name on it.

Can I get the same chauffeur each time I use Expedient Towncar?

Yes, we will provide the same chauffeur for you as often as possible.

What does the chauffeur do while I am at my meeting or appointment?

The chauffeur will standby, and will be available as needed.

What if my flight is delayed? Will the chauffeur wait?

Yes, the chauffeur will wait. However, we are only as good as the flight information we get from the Seattle (SeaTac) airport. We always update the arrival times of our airport reservations, but sometimes we are unable to get through to the airlines information system, or cannot get accurate arrival times. So, if you have an opportunity to call us to advise about a delay, we will appreciate hearing from you. Call us at (206) 819-5775, or (877) 818-5776.

What if I am unable to arrive in time for a reservation?

If a client fails to show up at the scheduled pickup time and/or location, he or she will be charged the full rate. To avoid being charged you must call, fax, or email your cancellation in the event your plans or flight have been changed.

How can I cancel a pick up, and what is your cancellation policy?

Cancellations after the minimum time period or “no-shows” will be charged full reserved fare plus standard 20% gratuity. We must hear from you at least 3 hours in advance of your service time. Also, for an early morning reservation before 9 AM, you must cancel by 10 PM the previous evening.

Email your cancellation 24 hours
Phone cancellation 12 – 3 hours*

* Cancellations by phone only weekdays. 4:30 am-11pm

How far in advance should I book my ride?

We suggest that you book us at least a day in advance We realize this is not always possible, and we may be able to accommodate you on short notice; within 30 to 60 minutes. For a pick ups early in the morning though, we may not have a car available unless we’ve heard from you in advance.

For a pick up early in the morning, when should I call?

Pick ups before 9 AM must be booked in advance; please call us before 9 PM the previous evening.

What is your policy on waiting time?

We strive to allow substantial grace period before any waiting time is billed. Our policy on waiting time is as follows:

First 15 minutes free for home, office, business, and restaurant
First 30 minutes free for Amtrak, Passenger Ship Terminal, and Seattle Airport domestic arrivals
First 1 hour free for SeaTac Airport international arrival

Once I submit a reservation will I get a confirmation?

Your reservation request will be reviewed then confirmed, and you will receive the confirmation notice via email, phone, or fax.
If you have any doubt, call our customers service department at (206) 819-5775, or (877) 818-5776 to confirm.

Can anyone alter my reservation?

Your reservation is password protected so no one outside the Expedient Towncar can make any changes to your reservation.

How much is the gratuity?

On any payment with a credit card we add a standard 20% gratuity to the flat rate right on your invoice. No other tip is expected by our drivers.
If paying in cash, we’ll leave it up to you.

Do you provide child car seats?

Yes, but only as a special service.

How do you charge?

If you have an account with Expedient Towncar, you may select to pay your bill weekly or monthly by check, credit card or direct withdrawal. Bills may be paid in person or by mail. Make checks payable to Expedient Towncar.
If you are planning to use our service without opening an account you will be charged by credit card, cash, or check each time you use the service.

Note: We charge a flat rate, from where you are picked up to where you are dropped off. You are not charged for extra passengers, nor are you charged for time spent in delayed traffic.

When will I be charged, and can I pay with cash?

You will only be charged when our services to you are complete. You can pay cash or use a different credit card when the services are complete; however, for security & liability purposes, we require a credit card when making a reservation.

Do I pay the chauffeur?

It depends on what arrangement was made with office. If you are planning to use our service without opening an account with Expedient Towncar, you will be charged by credit card, check cash each time you use the service.

When will you charge my credit card?

We do not pre-charge or take a deposit for our services. Your credit card will not be charged until the day of the service.

Which credit cards does Expedient Towncar Inc. accept?

Expedient Towncar accepts all major credit cards like Visa, MasterCard, American Express, Diners Club, and Discover.

What is your credit card processing procedure?

Your credit card will not be charged until the day off the service. Security deposits can be arranged online for relatives or friends of the traveler. All of our drivers have the ability to swipe credit cards.

Note: Cancellation made less than 3 hours notice will be charged.

How can I be sure that my credit card is secure?

Expedient Towncar Inc. uses the Link Point Secure Payment Gateway to process your Credit Card orders.

Note: The Link Point Secure Payment Gateway offers secure online transactions by utilizing RSA 1024-bit encryption technology. Coupled with extensive fraud protection capabilities, Link Point International offers payment solutions that use the safest transaction methods available today. When you post your order information, the post uses the Secure Sockets Layer protocol (SSL) security features built into Netscape Navigator, Internet Explorer, and AOL 3.0 and 4.0. This protects your Internet communications by strongly encrypting your personal information.

What is your policy on tipping the driver?

On any payment with a credit card (all major cards accepted), we add a standard 20% gratuity to the flat rate right on your invoice. No other tip is expected by our drivers. If paying in cash, we’ll leave it up to you.

Do you have a minimum charge?

Yes, we have a $ 35 minimum charge for a Town Car service.

Do regular clients receive discounts?

Yes, if you use Expedient Towncar on a regular basis, discount rates are available. Expedient Towncar has implemented a system that rewards our clients with greater levels of service as their usage increases, including free promotions and mileage points.

What are Expedient Towncar account benefits?

Expedient Towncar has implemented a system that rewards our clients with greater levels of service as their usage increases. If you have an account you can expect to receive a discount rates, free promotions and mileage points.
If you have an account you can expect to always get a car when you call us. You will have immediate and privileged access to all transactions offered on our www.expedienttowncar.com web site.
If you have an account with Expedient Towncar, you may select to pay your bill weekly or monthly by check, credit card or direct withdrawal. Bills may be paid in person or by mail. Make checks payable to Expedient Towncar.
If you are planning to use our service without opening an account you will be charged by credit card, cash, or check each time you use the service.

How do I create an account?

To create an account, click on the signup link. In the registration page fill in your details like user name, password, address, email address etc. and submit.

How do I edit my account information?

For editing your account information, you need to login first and then click on Account Info link, to see and modify your account details.

What if I forgot my password?

If you have forgotten your password, click on the “Forgot Password” link. Subsequently you need to enter your user name or email address.